Support

Below are the top questions that are asked. If you need technical support, please click here to fill out a Support Request form.

Top Questions Asked:

How do I use Outlook Express to check my Email?
To set up Outlook Express, please click here for a tutorial.

When will I be able to use my Email address?
When you first setup your hosting account with Sun Designs®, your domain must be fully transferred and hosted by Sun Designs® (typically 24-72 hours after registration or initial transfer of your domain).

How do I log into WebMail?
To log into your WebMail:

1. Open your web browser and type in http://webmail.sundesigns.net/horde.
2. Enter your email address and password in the appropriate text boxes.
3. Click the Login button.

What are the name servers for Sun Designs®?
Primary Name Server: ns1.sundesigns.ws
Secondary Name Server: ns2.sundesigns.ws

How do I publish my web site with FTP?
If you are a Microsoft Windows user, you can use Smart FTP as the FTP program to publish your Website. You can download this free FTP tool here. You can transfer files by simply dragging and dropping files from your computer to your yourdomain.com folder.

For Apple Macintosh users we recommend the Fetch program, which operates similarly to Smart FTP. You can download this trial program here.

If you think you would like to see anything else in this area, please email us.